Food safety is our top priority, so we don’t take any risks with safety or hygiene
It’s your safety we’re talking about… the safety of your children, your family, your friends, your customers, or whoever you’re making the product for, so we hope you will agree with our no-compromise approach to food safety
Bakers Best Ingredients do not sell second-hand goods. This means that when you receive an item from us you know it is brand new and has been stored and handled in a professional, hygienic environment at all times where we can control temperature, humidity, hygiene, how it is handled, who handles it and anything else which may affect the quality of the products we sell.
As a reputable business, we will always endeavour to fully meet our responsibilities under the governing regulations, but there are grey areas within the guidelines where edible / perishable products are involved. In general terms, retail customers can exercise their rights under the regulations to return an item for replacement.
The company will replace damaged, faulty or incorrectly supplied products.
BEST BEFORE DATES
Under current Kenya legislation, most edible products must display a BEST BEFORE END (BBE) date. Certain foodstuff products also must display a USE BY date. Please note that these two types of dates are not the same. This causes confusion so please let us try to explain:
The edible supplies we sell will display a BEST BEFORE END (BBE) date, which is designed to help the customer determine the age of the product. A BBE date is for guidance only and is more an aid for the retailer than for the customer. There is nothing at all which can go off or become dangerous in any product which is nearing or has passed the BBE date. A BBE date is an aid for stock rotation.
Not all brands (or products) have security seals but, where they do, please can we ask you to note the following? . . .
our picking teams here at Bakers Best Ingredients are taught to check-tighten the lids of every product when packing your order to prevent any little leaks – this may occasionally mean we break a paper sticker-seal if we come across a loose lid. Please regard this is a good sign (ie that we tightened a loose lid to prevent spillage) as opposed to something sinister in that the seal has been moved or torn. The seals are really there for retail shops – to discourage customers from opening lids. We don’t have that problem here and seals are in no way a legal requirement, so please understand why occasionally one may appear torn or damaged
COLOURINGS / ADDITIVES
Under current Kenya legislation, there are only 3 classes of food additives . . .
The toxic substances are banned from use as additives for pretty obvious reasons.
Edible applies to a recognised foodstuff only. Under Kenya regulations foodstuff means something which the body absorbs – something with nutritional value. This causes confusion – if a product is not a recognised food in its own right then it cannot be officially classed as edible. So, for example, an icing colouring paste based on sugar may be edible while a glitter colouring may be non-toxic.
Non-Toxic applies to all products which are still considered safe should you eat them, but which are not recognised as foods in their own right. This classification applies to a proportion of food-contact colourings, lustres, glitters etc for no other reason than that our bodies do not absorb them – they simply ‘pass through’. They are controlled by Kenya regulations and considered safe. Manufacturers may use them for decorative purposes only but they are designed for use with food items.
The other reason why some products are classed as non-toxic rather than edible is to do with changes in classification. There can be complex nutritional, health and political reasons why some additives are classified as edible and others are not – in the same way as certain permitted colours in Kenya are not considered as edible in Uganda or Tanzania, and vice versa
By ordering from Bakers Best Ingredients you are showing you will agree with this policy. This policy does not affect your statutory rights.